FAQ

Here you'll find a list of frequently asked questions (FAQ) relating to this site and my work. If you have another question that's not answered here, please get in touch!


Can I pay with using my credit or debit card?

Any purchases on the website are securely processed by Stripe. You can use almost any kind of credit or debit card.

Do you do commission artwork?

Yes, depending on the project and time available. Please feel free to get in touch to discuss your requirements.

Once we have agreed on a concept and time-scale, I will tell you how much your commissioned piece will cost. If you are happy to proceed, we'll take it from there. Payment must be made in full before your commissioned artwork is delivered. In some circumstances, a deposit may be required prior to commencing the work.

Do you ship internationally?

I am happy to ship anywhere. There may be an additional cost for postage and packaging. International orders may be subject to duties and taxes in the destination country which will be the responsibility of the customer.

What is your returns policy?

If you're not happy with your purchase, for whatever reason, please get in touch. I'm happy to accept returns within 30 days on stock items (excludes commissioned artwork), provided items are returned in good condition. Once I receive and check your returns, I will issue a refund of the purchase price. You will need to pay return postage.

I'd like to send my order as a gift, can you do gift wrapping?

At the moment I don't offer gift wrapping as an option as standard. If it's really important for your purchase to be gift wrapped, get in touch and I'll see what I can do!

If the item is to be sent to someone else (as a gift) please ensure it's their details in the shipping address section at checkout.

Where do you get your postcards printed?

My postcards are printed by a local printing company in Edinburgh called PrintVision. They offset carbon emissions with the Woodland Trust, creating new native woodland in the UK to remove carbon dioxide.

The postcards are printed on premium, high white, 350gsm card that is FSC certified.

What do you use to create your artwork?

I'm hoping to expand on this question in my blog but for now... Currently, for my custom illustrations and travel sketchbook, I typically use Micron fine-line pens (usually 0.1 and 0.5) and colour my drawings with Windsor&Newton watercolour paints and a water brush. For my handlettering I use a range of Tombow calligraphy pens. I use a variety of sketchbooks – different sizes, shapes and colours – so long as the paper is good quality.

What should I do if I have any technical issues with the site?

You can contact mike@helencstark.com who should be able to help you.